Thank you

Note: After placing your order, a Unilook staff member will contact you shortly for confirmation. Please keep your phone available so your order can be processed and delivered quickly.

Note: Please record a video during the unboxing process. We will take full responsibility and be 100% legally accountable for any wrong shipments or discrepancies from the images and videos we advertise.

***Please note the order phone number, staff will call to confirm the order after 10-15 minutes

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Please note the order phone number, staff will call to confirm the order after 10-15 minutes

If you are not completely satisfied with your order, we offer a 100% free exchange — no questions asked! Your satisfaction is our top priority. We are happy to accept exchanges within 15 days from the date of receipt for most items that remain in new condition.

1. Please contact our Customer Care Department through our website and specify the item you wish to return and the reason.

2. After receiving return instructions from us, please pack the item along with its original packaging.

3. Send your package through your local post office.

4. Most return requests are processed within 5 business days after we receive your parcel, and refunds will be made directly to your bank account.

Return Conditions
1. Items can be exchanged within 15 days from the date of receipt.

2. The time frame is calculated based on the invoice issue date.

3. Items must be unused, clean, with original tags, boxes, or packaging intact (if any).

4. The item selected for exchange must be of equal or higher value than the returned item.

5. No refund will be given for price differences if the exchange item is of lower value.

Cases Eligible for Exchange/Return
1. Free exchange is available for UNILOOK customers in the following cases

2. Product defects due to manufacturer’s fault.

3. Incorrect product or wrong item delivered.

4. Damage during shipping

Customer-Initiated Exchanges
If you wish to change color, size, or product, please cover the two-way shipping fee for exchanges at UNILOOK’s warehouse.
(Return shipping fee: ₱50)

UNILOOK is committed to providing the best delivery service for all your orders.

After you successfully place an order on our website:https://www.viscret.store/bonas.underwear, our team will contact you to confirm your order details, including all items, sizes, and colors you have selected.

Please double-check the products, sizes, and colors in your order when we call for confirmation.

Delivery and Order Inspection – Check Before Payment:
Once you confirm that the delivered items are correct, please make payment directly to the delivery staff (for COD orders) and receive your products.

If you have already received and paid for your order but would like to exchange for a different color, size, or product, please contact us — we offer completely free exchanges.

Note:
If you receive an incorrect product, the wrong color, or an item that doesn’t fit, please contact (09950471992) our customer service hotline for support and assistance with the exchange.

Please contact us through this phone number: 
09270533393 or 09950471992 

Mail: Email: Unilook@gmail.com